Cancellations

Cancellations:

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier, after deduction of courier charges.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

How long does a refund take?

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.


In case of requests for order cancellations, Pain-relief.in reserves the right to accept or reject requests for order cancellations for any reason whatsoever.

Cancellation by Pain-relief.in: There may be certain orders that Pain-relief.in is unable to accept and must cancel. Pain-relief.in reserves the right, at Pain-relief.in sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Pain-relief.in credit and fraud avoidance department. Pain-relief.in may also require additional verifications or information before accepting any order. Pain-relief.in will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Pain-relief.in.

Legal

MarsOne™ is a trademark of Vanesha Singapore Pte Ltd. All rights

FDA approved for whole body use, defined as shoulder, waist, back, neck, upper extremities (arms), and lower extremities (legs) and prescription free for home use.

Due to continuous improvements of our products, the images on this website may differ slightly from our most current devices.

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